Right of Withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day

- on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered in one go;

- on which you or a third party named by you who is not the carrier took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party designated by you, who is not the carrier, took possession of the first goods, provided that goods are delivered as part of an order for regular delivery over a specified period of time.

In order to exercise your right of cancellation, you must send us (Kollagen Institut - Dr. Thomas Schroeter Einzelunternehmung, P.O. Box 73 00 27, 13061 Berlin, email: by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the model cancellation form at the end of the text for this purpose. However, this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired. If you make use of this option, we will try to send you confirmation of receipt of your revocation immediately (e.g. by email).

HERE you go directly to the return portal.

Consequences of revocation

If you cancel this contract, we will reimburse you for all payments for the purchased goods that we have received from you, but we will not reimburse you for the return shipping costs. This repayment will be made immediately and at the latest, subject to the situations mentioned below, within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. Under no circumstances will we charge you any fees for the repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must send the goods back to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functionality of the goods.

Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;

- for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Sample cancellation form

If you want to revoke the contract, please fill out the form below and send it with the goods to the address you receive via our return portal. HERE is the return portal.

The intention to withdraw must be sent in advance to by email.

  • I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
  • Order number #
  • Ordered on (*)/ received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if notification is on paper)
  • Date

(*) Delete what is not applicable.