Returns

You have up to 14 days after receipt of the order to cancel it. All details on the right of withdrawal can be found in the cancellation policy.

Please note: Opened, unsealed and damaged goods cannot be returned.

Please do not send the goods back to us freight collect, as the parcel service usually charges significantly higher costs, which we have to pass on to you.

We are currently working on a simple online returns process. Until this is available, please send an email to service@kollageninstitut.de to initiate your return. Thank you very much.